We strive to provide a high quality service in all respects. If, however, you have any queries or concerns about our work or our bill, please raise them in the first instance with the person responsible for your case. If that does not resolve the problem to your satisfaction, then you can raise the matter with a partner (Jabeer Miah or Sajid Nazir).
The firm’s detailed complaints procedure is available on request. At the conclusion of the firm’s internal complaints process (usually within at least 8 weeks), you have the right to complain to the Legal Ombudsman, such complaint to be submitted as soon as possible thereafter but in any event within 6 months of your last contact with Shepherd Co.
The Legal Ombudsman can be contacted at:
The Legal Ombudsman
PO Box 6806,
Telephone: 0300 555 0333, Minicom: 0300 555 1777, From Overseas: +44 121 245 3050, Email: email@example.com.
You may also have a right to object to our bill by applying to the Court for an assessment of the invoice under Part III of the Solicitors Act 1974. If all or part of our bill remains unpaid, the firm may be entitled to charge interest.